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Redbus Case Study

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How CubeAPM Helped RedBus Handle Peak Booking Traffic with 4× Faster Dashboards

Unified observability helped redBus gain real-time visibility and manage peak booking traffic.

BACKGROUND

About Redbus

redBus is the world’s largest online bus ticketing platform, serving millions of travelers across India and international markets. A part of MakeMyTrip Limited (NASDAQ: MMYT), redBus processes millions of searches daily and sells over 100 million tickets annually, making reliability, visibility, and performance essential for its engineering teams.

$100M+

Tickets Sold Annually

7000+

Bus Operators

8+

Countries Served

THE CHALLENGE

Maintaining Observability at Massive Platform Scale

Operating one of the world’s largest online bus ticketing platforms meant redBus needed reliable observability across rapidly growing infrastructure. However, monitoring signals were fragmented across multiple tools, delaying incident investigations during peak booking traffic while dashboards struggled to keep up with scale and observability costs became increasingly unpredictable.

THE RESULTS

Faster Dashboards, Predictable Costs, and Scalable Observability

CubeAPM unified observability for redBus, delivering faster performance and predictable monitoring costs at scale.

Predictable Monitoring Costs

Transparent pricing removed unexpected observability cost spikes while maintaining full visibility across metrics, logs, and traces.

50% Faster Incident Resolution

Unified observability helped engineering teams detect and resolve incidents significantly faster during peak booking periods.

4× Faster Dashboards

High-performance dashboards gave engineers real-time visibility into system performance even during heavy traffic surges.
"Running a large-scale travel platform means uptime and quick issue resolution are critical. With CubeAPM, we get intuitive dashboards that load instantly and help us isolate problems in seconds. The fully managed setup and 24/7 support team have freed up our engineers to focus on building features instead of firefighting infrastructure. And the cost savings compared to our previous tool are substantial"
Anoop
Anoop Menon
CTO - RedBus

Powering 1B+ requests/month across India’s top platforms.

Instant insight into application performance, rapid issue resolution, and major cost savings. CubeAPM delivers full performance observability that outpaces the competition at a fraction of the cost.

Audits & Certifications

CubeAPM adheres to industry-leading compliance standards, including SOC 2 and ISO 27001, ensuring your data remains secure, private, and audit-ready.

Zero Vendor Lock-In & Opentelemetry compatible

CubeAPM is the only APM platform built natively on OpenTelemetry—giving you unmatched flexibility, 100% trace fidelity, and no vendor lock-in. Your observability, your way.
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